The SEBI Complaints Redress System (SCORES) is an online, web-based grievance redressal platform established by the Securities and Exchange Board of India (SEBI) to enable investors to lodge and track complaints against SEBI-registered intermediaries and listed companies. The system ensures that investor grievances are addressed in a time-bound and transparent manner under SEBI’s supervision.
Who can file a complaint on SCORES?
An investor can file a complaint on SCORES against:
- Stock brokers, sub-brokers
- Depository participants (DPs)
- Mutual funds / AMCs
- Investment advisers and research analysts
- Portfolio managers
- Listed companies
How to use SCORES
Step 1: Approach the intermediary/company first
Investors must first raise the grievance directly with the concerned broker, intermediary, or listed company and allow reasonable time for resolution.
Step 2: Register on SCORES
If the grievance is not resolved, the investor may register and lodge a complaint on the SCORES portal using basic personal details.
Step 3: File the complaint
The investor must select the concerned intermediary or company, describe the grievance clearly, and upload supporting documents such as contract notes, statements, or correspondence.
Step 4: Track the complaint
Complaints filed on SCORES can be tracked online. The intermediary/company is required to respond within the timelines prescribed by SEBI.
What happens after a complaint is filed?
- The complaint is forwarded to the concerned intermediary or listed company for resolution.
- SEBI monitors the response and closure of the complaint.
- If the complaint is not resolved satisfactorily, SEBI may take further regulatory action as deemed appropriate.
SCORES provides investors with a centralised and effective platform to lodge complaints and seek redressal against SEBI-regulated entities. Investors are encouraged to use SCORES to ensure their grievances are formally recorded and monitored by SEBI.
Related Articles
How can I report a violation of SEBI regulations?
Reporting a violation of SEBI (Securities and Exchange Board of India) regulations through formal, recognised grievance and complaint mechanisms, depending on who committed the violation (broker, intermediary, listed company, mutual fund, etc.) and ...
How does SEBI ensure investor protection and market transparency?
SEBI (Securities and Exchange Board of India) protects investors and maintains transparent, fair markets through a strong regulatory framework, continuous surveillance, and multiple investor safeguards. Below are the key mechanisms: 1. Strong ...
What is the timeline for resolving investor complaints?
The Company/Broker endeavours to resolve investor complaints in a timely and transparent manner in accordance with SEBI regulations. Complaints received directly or through SCORES (SEBI Complaints Redress System) are required to be addressed and ...
What SEBI rules apply to trading in derivatives?
SEBI (Securities and Exchange Board of India) has created a detailed regulatory framework for derivatives trading in India. These rules aim to protect investors, manage systemic risk, and ensure that derivatives markets function fairly and ...
What is SEBI's Online Dispute Resolution (ODR) platform? How does it work?
The SEBI Online Dispute Resolution (ODR) platform is a digital mechanism introduced by SEBI to allow investors to resolve monetary disputes with registered market intermediaries in a fast, transparent, and cost-effective manner, without the need for ...