The Investor Grievance Redressal Committee (IGRC) is constituted to ensure prompt, fair, and transparent resolution of investor complaints within the Company.
The IGRC acts as an internal oversight and escalation mechanism for grievances received directly or through SEBI’s SCORES portal.
Key Roles and Responsibilities of the IGRC:
1. Receipt and Review of Complaints
- Examines investor complaints received from clients, investors, or regulatory authorities.
- Reviews the completeness and validity of information and supporting documents submitted.
2. Internal Investigation and Resolution
- Coordinates with relevant departments or intermediaries to investigate the complaint.
- Ensures resolution of grievances in accordance with SEBI regulations, internal policies, and service standards.
3. Timely Response
Monitors the time-bound redressal of complaints, typically within the timelines prescribed under SEBI regulations (generally 30 days).
4. Escalation and Reporting
- Escalates unresolved or complex complaints to senior management or SEBI, as appropriate.
- Maintains records of complaints and actions taken for reporting and audit purposes.
5. Continuous Improvement
Analyses complaint trends to identify systemic issues and recommend improvements in processes, controls, and customer service.
Conclusion:
The IGRC ensures that investors’ grievances are addressed efficiently, fairly, and in compliance with regulatory requirements, thereby safeguarding investor interests and enhancing trust in the Company’s operations.
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